Travellers at Heathrow Airport continue to suffer the consequences of an IT blackout yesterday afternoon.
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Several passengers complained they had been ‘left in the dark’ and one person even said she is having to wait two days for a new flight.
More customers are still facing disruption to fights today, and the knock-on effects are expected to continue for several days.
Michelle Heinrich, a student and translator from Germany who lives in Coventry, had been due to fly to Germany at 5.40pm yesterday.
She said problems started as early as 2.40pm when people tried to check in with British Airways and drop bags off.
Her flight was initially delayed by two hours but by the time passengers were finally given a gate number at 9pm, they were instead told the flight was cancelled.
She said although staff ‘did the best they could’ to help, there was still ‘silence and confusion’ among travellers.
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‘I’m stranded at Heathrow with no accommodation and a flight two days away. I’ve been given a food voucher but I’m not sure what’s going to happen today,’ Michelle said.
‘It’s another day and night before I can fly. British Airways have not been communicating with us.’
Dozens of planes were delayed and cancelled yesterday afternoon due to a technical issue with British Airways.
In a statement, the firm said: ‘While we were able to resolve the temporary technical issue we experienced earlier today quickly and resume flight operations at Heathrow Terminal 5, we deeply regret that we have now had to cancel some of our flights this evening.
‘’We are taking steps to ensure as many customers as possible travel as planned.
“We have apologised to our customers for the inconvenience we have caused them, are offering to refund or rebook them onto alternative flights and providing refreshment vouchers and hotel accommodation where needed.’
A Heathrow spokesperson said the airport was aware of issues affecting British Airways and was working with the airline to investigate and resolve the issue.
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