Conversational artificial intelligence (AI) refers to technology that consumers may converse with, such as chatbots or virtual agents. They imitate human interactions by identifying speech and text inputs and translating their meanings across languages using massive amounts of data and natural language processing.
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Conversational AI uses NLP and other complementary algorithms to engage in contextual discussion. Your AI gets better at spotting patterns and generating predictions as you build up a larger corpus of user inputs. Most conversational AI apps include significant analytics in their backend programmes, ensuring human-like conversational interactions.
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What is an example of conversational AI?
A FAQ bot is the most basic example of a Conversational AI. Virtual Personal Assistants are the next level of conversational AI in maturity. Amazon Alexa and Apple Siri are two examples.
Virtual “Customer” Assistants are more advanced Conversational AI systems compared to the first two. It specialises in dialogue management and serves a specific purpose.
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