As the company records an increased growth every year, it is normal that it will experience issues with its orders, ranging from delivery delays and other faulty devices.
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One can contact the customer service via telephone and webchat on the Peloton website. With issues outside Peloton’s business hours, one can also email them at support@onepelton.com.
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Image Credit: Peloton Support
What are Pelotons customer service hours?
When a customer wants to speak to a customer service agent via phone, one can call (866) 679-9129. The company says its customer service is availed seven days a week from 9 am to 9pm.
How do I report a problem to Peloton?
To report a problem to Peloton,
- Tap on the settings option that will appear on the right side of the screen and scroll to Help & Support.
- Tap Send Diagnostics to Peloton. You’ll see a message stating: Thank You! Burgrepot will be generated and sent to Peloton.


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