How can I activate my AT&T prepaid phone?

Activating your AT&T prepaid phone is a simple process that can be done in a few different ways. Here’s a step-by-step guide on how to do it:

If You Already Have an AT&T Prepaid Number and Replacing Your Device

• Take the SIM card out of your existing device.
• Put it in your new device.

If Your SIM Card Doesn’t Fit or You’re Replacing with an eSIM

• Visit an AT&T store for assistance.

If You’re New to AT&T Prepaid

Fill out the required fields on the AT&T Prepaid Activation Portal. This includes your device’s ICCID/SIM number or the last four digits of the EID number, your device’s IMEI number, and your service ZIP code.

If You Need a Physical SIM Card

• Purchase a Prepaid plan on the AT&T website.
• Insert the SIM card that was shipped to you into your unlocked device.
• Turn on your device. It may take up to 1 hour for your initial plan payment to process. You should receive a confirmation text.

If You Need an eSIM

• Purchase a Prepaid plan on the AT&T website and select “Get an eSIM activation card instead”.
• Scan the QR code from the eSIM activation card that was shipped to you and follow the prompts.
• Restart (power cycle) your device. It may take up to 1 hour for your initial plan payment to process. You should receive a confirmation text.

If You Bought Your AT&T Prepaid Plan Online and Need to Finish Activating

• If your device uses a physical SIM card, insert the SIM card into your phone and turn it on. It may take up to 1 hour for your initial plan payment to process. You should receive a confirmation text.
• If your device uses an eSIM, turn your device on.
• Scan the QR code from the eSIM activation card that was shipped to you and follow the prompts.
• Restart (power cycle) your device. It may take up to 1 hour for your initial plan payment to process. You should receive a confirmation text.

If You Purchased a Phone or SIM Kit from a Non-AT&T Retailer and Need to Activate a Plan

• Choose how to activate: From your device, online, or over the phone.
• If you do not have an AT&T Prepaid SIM card or eSIM Activation card, but already own a compatible phone and you would like to activate AT&T Prepaid service, purchase a SIM Kit and plan.
• Before activating your AT&T Prepaid service from your device, make sure it has been charged. If your device uses a physical SIM card, ensure the physical SIM card is installed and then turn the device on.
• If your device uses an eSIM, turn on your device. Scan the QR code from the eSIM activation card and follow the prompts.

Remember, if you encounter any issues during the activation process, AT&T customer service is available to assist you. Enjoy your AT&T prepaid service!